How it works
From management sign up to lease
The end-to-end workflow: management owns the platform, the leads, and the prospects. Each step hands off cleanly to the next — and the Showing Engine guards every transition.
- 1
Management sync
Management synchronizes eligible property and unit information through a PMS adapter. The management company remains the system of record for eligibility.
- 2
Resident Available NOW
A participating resident controls a simple Available NOW status — the resident decides when their occupied unit can be shown.
- 3
Prospect request
A prospective tenant requests access to an eligible unit. Private resident contact information is never shared with the prospect.
- 4
Resident accept
The resident accepts or declines the request. A showing only moves forward when the resident says yes.
- 5
Broker gate (optional)
When broker participation is required, the optional broker gate assigns or confirms broker involvement before the showing is locked in.
- 6
Confirmed
The Showing Engine confirms the workflow and locks the unit, preventing conflicting active showings for the same unit.
- 7
Showing
Check-in opens the showing. The engine tracks it in progress until the tour is complete.
- 8
Completed
Completion releases the unit lock and enables the prospect's outcome step.
- 9
Apply / Watch / Decline
After the tour, the prospect selects Apply, Watch, or Decline — closing the loop back to leasing.
Engine states
One authoritative state machine
The Showing Engine moves each workflow through these states — portals and mobile apps request transitions, the engine approves them.
Eligibility is enforced up front
Locks prevent conflicts
Retries are safe
Everything is audited
Follow the full workflow live
The workflow is running in the portal today — sign in to explore the management and Control Center views, or contact us about a pilot.